Refund Policy

When accessing the game, users may have the option to purchase our virtual game items (“Stars”). All purchases are final and non-refundable. By initiating a purchase, you agree that refunds will not be granted for purchased virtual items once they have been delivered to your account.

If you are a consumer in the EEA or UK, you normally have a 14-day right to withdraw from a purchase of digital content. By starting a purchase you expressly request that the virtual items are made available to you immediately, and you acknowledge that you therefore lose that right of withdrawal once delivery has begun. Nothing in this policy removes mandatory rights you have under applicable law that cannot be waived.

By initiating a purchase, you agree that access to virtual items (including, without limitation, items associated with your Discord account) is never guaranteed and may be revoked at any time, for any reason, including for breach of our Terms of Use.

Users who initiate a refund, chargeback, or other payment reversal with the payment processor relating to any completed purchase may be restricted from further access to the Service. Users whose access has been revoked will lose access to their virtual items, including any items associated with their Discord account.

If a purchase was charged but the Stars were not delivered, if you were charged more than once for the same order, or if you believe a charge was unauthorised, contact us and we will investigate. Reach us at support@seraph-discord.com with the transaction details and your Discord user ID.

Questions about a purchase: contact the Seraph team at support@seraph-discord.com.